WORK EXPERIENCE

 

Mar 2015 – PresentSystems Analyst Intermediate                       Prodigo Solutions

 

Responsible for support, operation, development, standardization, and patching of Prodigo Xchange, Prodigo eMarketplace, Toreion eShop, FTP, and secure web servers running Windows Server 2008–2012 operating systems.  Monitor the functionality of electronic transactions (XML, EDI, flat files) that pass through proprietary supply chain solutions in healthcare and manufacturing environments, ensuring smooth operation through interchange infrastructure.  Troubleshoot database, coding, and workflow issues within documents such as purchase orders, invoices, and acknowledgments to allow timely delivery between both buyers and vendors, taking immediate corrective measures as necessary.  Devise operational support resolutions to challenges facing the Operations Team in projects, implementations, migrations, applications, and server maintenance.  Investigate and resolve all internal escalations from Tier 1 Helpdesk as assigned.  Participate in 24/7 on-call rotation, create or revise procedural documentation, and update trouble-tickets with descriptive comments and time spent supporting case.

 

Sep 2013 –Mar 2015Interface Analyst Associate    UPMC

Provide enterprise interface support to the various healthcare applications used across the UPMC health system.  Using the custom message routing applications, codes formatting and routing interfaces for hl7 messages that pass through the roughly 100 health care systems in the network.  Write specification documentation for interfaces, insuring data integration.  Provides support to other integration teams for the message router and Medlink products.  Investigates performance issues, recovers and troubleshoots misrouted messaging.

 

Jan 2012 – Sep 2013Systems Analyst Intermediate    UPMC

 

Deliver enterprise wide incident management and communications at UPMC’s Integrated Operations Center. Coordinate and timeline technical conference calls in collaboration with multiple support teams during upgrades and escalated issues. Create and update existing departmental policies, procedures, and documentation. Monitor and maintain computer healthcare systems for most of UPMC's locations.  Monitor and report upon message router (HL7) interfaces, electronic patient records (Cerner infrastructure: Powerchart, SurgiNet, FirstNet, Pharmnet), hospital applications (Medipac, Epic, Sunquest, Imagecast), windows server environments, network infrastructure, IBM hardware management console (Mainframe, OPC), and facility maintenance. Troubleshoot security issues with Qradar. Actively use HP Service Manager for incidents and change controls.

Jan 2011 – Jan 2012Network Administrator     NSA / US Navy

 

Manage and support Windows Server 2008 domain for National Security Agency network.  Single Handedly upgraded domain controllers and webservers from a mixed Server 2000 and Server 2003 environment to a Server 2008 domain.  Configure and maintained two domain controllers, web servers and windows update services server.  Install system security and performance related patches.  Create and oversaw user accounts and administration permissions for staff.  Planned and implemented network backup strategy.

 

Apr 2009 – Jan 2011Assistant Security Manager      NCTS Naples / US Navy

 

Execute physical and personnel security strategy under supervision of the Security Manager.  Perform site assessment and physical access penetration testing for a Top Secret facility and satellite communications remote site.  Manage access controls. Track processing of personnel clearances, fingerprinting, and visitor requests.  Perform duties of Security Manager in his absence.  Ensure appropriate level of system access is given to cleared personnel and visitors in accordance with US Naval instruction.

 

Jan 2008 – Apr 2009Phone Support Technician       Naples / USN

 

Provide enterprise phone support for all DOD employees in the European area of operations.  Perform system troubleshooting, account maintenance, remote management of workstations in a windows 2003 environment. Work daily with Remedy, Tivoli and custom made DOD applications to insure maximum uptime supporting DOD installations across Europe, and a 70% first call resolution rate.

 

Jul 2006 – Nov 2007Information Technology Specialist        DDG 79/USN

Primary Automatic Data Processing System technician, Systems Security Manager, and network manager for USS Oscar Austin, DDG 79.  Participated in Information Assurance and Interoperability Joint Exercise Operation “Bulwark Defender” and scored over 90% on network defense and information security portion.  Managed a multiple Windows 2003 Server and Unix network environment consisting of 11 servers and over 200 client machines supporting 375 users.  Configured domain controllers and MS Exchange 2003 servers, applied software and anti-virus updates, installed hardware, and ran cabling.  Set up user and email accounts, monitored internet access, and performed network defense tasks. Responsible for overseeing administration and configuration of Cisco routers and Xylan/Alcatel switches in an ATM network environment to include designing router access control lists.  Instrumental in major systems upgrade from Windows NT to Server 2003 operating environment

 

Aug 2005 – Apr 2007Computer Technician            Circuit City

 

Performed hardware repair and maintenance on customer PCs, provided technical knowledge to aid the sales team. Performed hardware upgrades, software installs, PC troubleshooting/repair, virus removal, system software recovery, data recovery and backup on over 100 client personal computers.

EDUCATION AND TRAINING

 

AA in Specialized Business:           Computer Technical School Pittsburgh

 

Course of instruction includes networking fundamentals, telecommunications, systems administration, hardware and software troubleshooting and repair, introductory UNIX scripting and administration, and programming fundamentals in the following languages: COBOL, Visual Basic, C++, PASCAL, ASM, and Java.

 

Journeyman Networking Core 

Navy "C" School. Training focused on network administration, Active Directory structure, MS Exchange administration, Cisco Router management, domain configuration, and network topology.

 

COMPOSE Administrator Training

Navy Training on COMPOSE networking environment. Received in depth training on Active Directory usage, Exchange management, and network and system troubleshooting.

 

Certifications and Skills:

 

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